We’ve been using a Mac tool called TypeIt4Me to improve our productivity in Daylite. It’s great for tracking things in sales, calls, etc. It allows you to set snippets of text which are triggered when you need it. We use it for Notes to keep a record of sales calls, log problems, etc.
It also works great in other apps such as Mail to save you typing things you frequently need such as VAT numbers, phone numbers and addresses.
If you want help getting it working or coming up with how you can use it to increase your productivity, get in touch.